Ultimation Support


Technical Support

From initial product specification all the way to end of service life disposal, Ultimation offers a full technical backup service to all of our customers. We are happy to survey your site and advise on the correct product and installation requirements at the start of your projects. We can advise on the practicality of custom designs. Access control systems and integration with any existing systems you may have at site. When your product is installed, we offer telephoe technical assistance throughout the lifespan of your equipment in addition to the other site based services outlined elsewhere on these pages.

Customer Training

Trade clients who regularly supply Ultimation products to their clients can add value to their services by taking advantage of our free product training. Held at our factory in Newark, the one day course covers the skills necessary to install our full range of products and correctly configure the PLC control and safety systems. Also included is training on fault finding and repairs/ maintenance procedures. After training, delegates will be tested on their knowledge of our products, and upon passing this test, they will be presented with a certificate of completion and “Qualified Installer” logos for your company vans. If you are interested in enrolling your engineers on one of our courses, please contact our sales or service departments

PRODUCT WARRANTIES

Products purchased on a supply only basis will be covered by a 12 month warranty against faults due to defective raw materials or manufacturing processes. All products supplied and installed by Ultimation Direct Ltd shall be provided with a 12 month warranty against faults due to defective raw materials or manufacturing processes and any installation works carried out by Ultimation Direct Ltd. The warranty will commence on the date of completion of the installation by Ultimation Direct, and will cover the attendance of an engineer to site and replacement materials where a qualifying defect is found. It is a condition of all warranties that the products shall be subject to a programme of regular preventative maintenance by a qualified engineer throughout the warranty period.

Installation Support

There are a number of ways in which Ultimation can support you in the installation of your new security products. For those clients who intend to carry out their own installation, we will provide foundation and ducting drawings along with an O&M manual containing full set up instructions. In addition, we are pleased to offer telephone support if you run into an uncertainty at site. If preferred, we can allow for a qualified engineer to attend site to oversee your installation and offer on the spot advice and supervision. If you would prefer your product to be installed by the manufacturer, we offer a full in house installation service to our trade and end user clients. Our fully trained engineers will take delivery of the equipment and install and configure, including some access control systems. Where needed, we will work with your access control and fire alarm contractors to ensure full integration of the products into your existing or new systems.

Maintenance Support

It is a requirement of the Machinery Directive that all automated products shall be subject to a regime of regular preventative maintenance services. It is also important to follow such a regime during the warranty period, as failure to correctly maintain your product will invalidate the factory warranty. Over and above that, however, a programme of maintenance ensures that your products operate reliably and continuously throughout their service life, and therefore maximise the benefits of your investment. We would be pleased to offer a maintenance contract proposal for your products, or offer to train your own engineers in the correct procedures.

Spares Support

Ultimation provide complete spare parts support for all our products. With sufficient stock levels to support our increasing production levels, we are able to offer a same day despatch service on most spare parts. In addition to Ultimation products, we are also able to supply compatible spares for most other leading brands. We also stock a wide range of accessories from full safety upgrade kits, access control components, desktop push buttons and safety signs. For non account holders, payment may be made by credit card if required.